Terms of Service

Resumetricx is operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], company number [COMPANY REGISTRATION NUMBER] (“Resumetricx”, “we”, “us”). For data protection purposes we are the controller of the personal data described in our Privacy Policy.

We are established in [MEMBER STATE OF ESTABLISHMENT — e.g. Ireland], in the European Union. Our lead supervisory authority for data protection is [LEAD SUPERVISORY AUTHORITY — e.g. the Data Protection Commission (Ireland)], and you have the right to lodge a complaint with it or with the authority in your own member state (Article 77 GDPR). Our Data Protection Officer can be reached through the DPO contact page. General legal enquiries: legal@resumetricx.com.

These terms form a contract between you and us when you create an account or use the service. If you use Resumetricx on behalf of an organisation, you confirm you are authorised to bind it. Where you act as a consumer, mandatory consumer protection law in your country of residence applies in addition to these terms and prevails wherever they conflict.

• You must be at least 16. EU member states set the digital-consent age between 13 and 16; where local law allows a lower age, that age applies with parental authorisation.
• You are responsible for your credentials and for activity under your account.
• Information you give us about yourself should be accurate and kept current.
• One person may hold one free account.

Resumetricx builds CVs from templates, exports them in several formats, and — on plans that include it — measures how recipients read the documents you share. What each plan includes is described on the pricing page and forms part of this contract. We may add, change or withdraw features; where a change materially reduces what a paid plan includes, section 12 applies.

Yours stays yours. You keep every right in the CVs, cover letters and text you create. You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, render and transmit that content strictly to operate the service for you — rendering a PDF, displaying a CV at a link you shared, sending a document you asked us to send. The licence ends when you delete the content, save for backup copies that expire on the schedule in our data notice.

We do not train on it. We do not sell your content, use it for advertising, or use it to train machine-learning models, and we submit it to our AI subprocessor under terms that prohibit training on it.

Ours stays ours. Templates, the analytics engine, the software and the brand remain ours. Nothing here transfers them to you.

Some features generate or rewrite text using a large language model, and some score a CV against applicant-tracking heuristics. In line with Article 50 of Regulation (EU) 2024/1689 (the AI Act), we say it plainly: that output is generated by artificial intelligence. It is drafting assistance, not fact.

• Read and edit anything the model writes before you send it. You are responsible for every claim your CV makes about your qualifications and history.
• ATS scores and readability measures are estimates from our own heuristics. They are not endorsed by, and do not predict the behaviour of, any employer’s recruitment software.
• We do not make decisions about you, and we do not evaluate candidates on an employer’s behalf. The service works for the applicant.
• Using AI features to fabricate qualifications, employment history or credentials breaches section 8.

When you share a tracked link or tracked PDF, we record events generated by whoever opens it: time of opening, how long each named section was displayed, the order those sections were displayed in, re-reads, scroll depth, clicks on your contact links, which of your named application links was used, device type, browser name, operating system, the referring page, and the country derived from the IP address — which is not itself stored, and from which we derive nothing narrower than a country. We show you this as engagement analytics.

Where you share a CV you uploaded rather than one built here, we record less: the time of opening, how long the document was held, the device type and the country. An uploaded PDF contains no section markers, so no section timings, reading order or scroll depth are recorded for it, and the notice shown to your recipient says so explicitly.

Separately, a recipient may choose to tell you who they are. Beneath the notice on every tracked document there is an optional, dismissible card inviting them to give a name, and optionally a company, an email address and a short note. Nothing is inferred, looked up or matched: this category is empty unless the recipient typed into it, it is shown to you marked as unverified, and it is never shown to a recipient who has objected to tracking.

Those events are also personal data about the recipient. We process them on the basis of legitimate interests (Article 6(1)(f) GDPR) — yours in knowing whether an application was read, ours in providing the service — balanced against the recipient’s interests by showing a visible notice on every tracked document, collecting no more than the fields listed above, making no attempt to identify a named individual — no fingerprinting, no lookup against any database, no matching to a profile, and no use of anything a recipient volunteers to go looking for more — honouring a Global Privacy Control or Do Not Track signal automatically and without any means for us to override it, and honouring objections through our recruiter transparency page. A recipient may object at any time, after which their opens are not recorded.

Your obligations as the sender. You must not remove or obscure the tracking notice, use analytics to infer a person’s protected characteristics, or send tracked documents where the law of your or the recipient’s country requires consent you have not obtained. Tracking exists to measure your own applications, not to surveil individuals.

You agree not to:

• Use the service unlawfully, or impersonate another person
• State qualifications, employment or credentials you do not hold
• Upload another person’s personal data without a lawful basis for doing so
• Attempt to access systems, accounts or data that are not yours
• Scrape, resell, or build a competing dataset from the service
• Interfere with the service or upload malicious code
• Circumvent plan limits or paywalls, including by automated means

• Prices are shown on the pricing page, inclusive of applicable VAT where we are required to charge it. Payments are processed by Stripe; we do not store card numbers.
• Monthly means calendar-monthly — twelve charges a year, not thirteen. Annual plans are charged once a year.
• Subscriptions renew automatically at the end of each period at the then-current price for that plan, until cancelled. We email you before an annual renewal.
• You can cancel at any time from the billing portal, effective at the end of the paid period. We do not require you to contact support to cancel.
• We give at least 30 days’ notice before any price increase applies to you. If you do not accept it, you may cancel before it takes effect.
• Downgrading may place documents beyond your new plan’s limit into a read-only state. Nothing is deleted, and access is restored on upgrade.

If you are a consumer in the EU/EEA or the UK you have a statutory right to withdraw from this contract within 14 days, without giving a reason. To exercise it, tell us at legal@resumetricx.com — a clear statement is enough; you may use the model withdrawal form in Annex I of Directive 2011/83/EU but you do not have to.

Because the service is supplied digitally and immediately, at checkout you are asked to request that supply begin at once and to acknowledge that you then lose the withdrawal right. If you withdraw after supply has begun but within the 14 days, you pay a proportionate amount for what you used.

Beyond the statutory right, we offer a voluntary 14-day money-back guarantee on every paid plan: if it has not worked for you, write to us within 14 days of the charge and we refund it in full. This is in addition to your legal rights and does not limit them.

For consumers in the EU/EEA, Directive (EU) 2019/770 applies: the service must be as described and fit for purpose, and we are liable for a lack of conformity that appears during the supply period. Nothing in these terms limits that.

We aim to keep the service available continuously but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. Features marked beta or preview may change or be withdrawn.

We may change these terms for a valid reason — a change in law, a new feature, or a change in how the service works. We give at least 30 days’ notice by email of any change that materially affects your rights, and you may terminate free of charge before it takes effect. Continued use after the notice period means acceptance. Minor corrections that do not affect your rights take effect on publication.

You may delete your account at any time from settings. We may suspend or terminate an account that materially breaches these terms, is used fraudulently, or creates a security or legal risk — with notice and a chance to remedy where circumstances allow.

After termination you can export your documents for 30 days, after which live data is deleted and backups expire on the schedule in our deletion notice. Independently of your account, records expire on a fixed schedule: raw view and interaction events after 90 days, per-document aggregates after two years, and billing records after seven years because tax law requires it. You can download everything we hold about you at any time from your plan page.

We never exclude liability for death or personal injury caused by our negligence, for fraud, for a breach of mandatory consumer rights, or for anything else that cannot lawfully be excluded.

Subject to that: we are liable for foreseeable loss caused by our breach of this contract or our negligence. For consumers, our total liability in any twelve-month period is limited to the greater of what you paid us in that period or €100. For business users we are not liable for lost profits, lost opportunities or indirect loss, and total liability is limited to fees paid in the preceding twelve months.

We are not responsible for hiring outcomes. Analytics measure events we observe and may be incomplete where a recipient’s software blocks tracking — an absence of recorded opens does not prove a CV went unread.

These terms are governed by [GOVERNING LAW — e.g. the laws of Ireland], and [COURTS — e.g. the courts of Ireland] have jurisdiction. If you are a consumer this does not deprive you of the protection of the mandatory law of your country of residence, and you may bring proceedings in the courts of that country (Regulation (EU) 1215/2012, Article 18; Regulation (EC) 593/2008, Article 6).

Please contact us first — most disputes end in an email. The European Commission’s Online Dispute Resolution platform was discontinued on 20 July 2025 and can no longer be used; EU consumers may instead approach a national alternative dispute resolution body or their local European Consumer Centre. We do not require arbitration and do not ask you to waive class-action rights.

Legal: legal@resumetricx.com
Data protection: contact the DPO
Everything else: contact us

Related notices: Privacy Policy, What we collect, Consent management, Recruiter transparency, Delete your data.